Privacy Policy

1. Introduction

21M Digital ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region ("PDPO"), and any other applicable data protection laws across the Asia-Pacific region. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit 21mdigital.com.

2. Information We Collect

We may collect the following types of personal data:

• Identity & Contact Data: Name, email address, phone number, and company name.
• Usage Data: IP address, browser type, operating system, pages visited, and time spent on site.
• Communication Data: Messages, enquiries, and feedback you submit through our contact forms.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

3. How We Use Your Information

• To respond to your enquiries and provide our services.
• To send marketing, promotional, and informational communications (with your consent).
• To improve and personalise your experience on our website.
• To comply with legal obligations under Hong Kong law and applicable Asian jurisdictions.
• To detect, prevent, and address technical issues or fraudulent activity.

4. Disclosure of Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., email platforms, analytics tools), bound by confidentiality agreements.
• Legal Authorities: Where required by law, regulation, or court order in Hong Kong or other applicable jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred subject to the same protections.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws in Hong Kong and the Asia-Pacific region. When data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

Under the PDPO and applicable regional laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Withdraw consent for direct marketing communications at any time.
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our audience is coming from. You may choose to disable cookies through your browser settings, though this may affect certain features of the site.

8. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Contact Us

For privacy-related enquiries or to exercise your data rights, please contact: